At ENVIROOFFICE, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a straightforward Returns & Refunds Policy to ensure your peace of mind.
1. Returns Eligibility: You may return a product within 30 days from the date of delivery. To be eligible for a return, the item must be in its original condition, unused, and in its original packaging. Some exclusions may apply, such as personalized or custom-made items.
2. Initiation of Return: To initiate a return, please contact our customer support team. Provide your order number and a description of the reason for the return. Our team will guide you through the return process and provide you with a return authorization if applicable.
3. Return Shipping: You are responsible for the cost of return shipping unless the return is due to a mistake on our part, such as a defective or incorrect item. We recommend using a trackable shipping method to ensure your return is received.
4. Inspection and Refunds: Once we receive your returned item, our team will inspect it to ensure it meets our return eligibility criteria. If approved, a refund will be issued to the original payment method within 07 business days. Please note that shipping and handling charges are non-refundable.
5. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately upon receipt. We will arrange for a replacement or refund, including return shipping costs if applicable.
6. Exchanges: At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
7. Special Circumstances: For bulk or wholesale orders, please refer to our separate Bulk/Wholesale Returns & Refunds Policy for specific guidelines.
8. Contact Us: If you have any questions or concerns about our Returns & Refunds Policy, please reach out to our customer support team. We are here to assist you and ensure a smooth return experience.
ENVIROOFFICE is committed to your satisfaction and strives to make the return process as simple and convenient as possible. We appreciate your trust in us and thank you for choosing us for your office furniture needs.